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Roost — Terms of Use

Effective Date: May 23, 2026  |  Last Updated: May 23, 2026

1. Definitions

In these Terms of Use ("Terms"), the following definitions apply:

  • "Service" means the Roost mobile application, website, and all related services operated by Good Egg LLC.
  • "User," "you," or "your" means any person who accesses or uses the Service.
  • "Content" means any text, images, media, messages, profile information, or other materials created, shared, or transmitted through the Service.
  • "Account" means your registered user account on the Service.
  • "Virtual Items" means pigeons, skins, boosts, and any other in-app digital goods.
  • "We," "us," "our," or "Company" means Good Egg LLC, a Virginia limited liability company.

2. Acceptance of Terms

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and Good Egg LLC regarding your use of the Service. These Terms, together with our Privacy Policy, form the entire agreement between you and us.

3. Age Requirement and Eligibility

YOU MUST BE AT LEAST 18 YEARS OLD — OR THE HIGHER MINIMUM AGE REQUIRED BY YOUR LOCAL LAW — TO USE THIS SERVICE.

By using the Service, you represent and warrant that:

  • You are at least 18 years of age (or the higher age required by applicable law in your jurisdiction).
  • You have the legal capacity to enter into these Terms.
  • You are not prohibited from using the Service under applicable law.
  • All information you provide during registration and use is accurate, current, and truthful, including the date of birth and phone number you provide at onboarding.

If we learn that someone under the required age is using the Service, we will promptly terminate their Account and delete their data.

4. Account Registration and Security

4.1 Third-Party Authentication

The Service uses Sign in with Apple and Sign in with Google as its only sign-in methods. By signing in through these providers, you acknowledge that:

  • You are also subject to Apple's Terms of Service and/or Google's Terms of Service, as applicable.
  • We receive a limited set of profile information from these providers — typically your name and email address — which we use solely to create and maintain your Account. We do not receive your password, and we do not post to or read from your Apple or Google account.
  • We are not responsible for the availability, security, or policies of these third-party authentication services.

Phone-number verification. Separately from sign-in, the Service collects and verifies a phone number you provide during onboarding by sending a one-time SMS code via Firebase Phone Authentication. Phone-number verification is not a login method — Apple and Google remain the only ways to sign in. You authorize us to send a verification SMS to the number you provide; standard message and data rates from your carrier may apply. See the Privacy Policy §2.1, §2.2, and §4.2 for full details.

4.2 Account Responsibilities

You are responsible for maintaining the security of your Account and all activity that occurs under it. You agree to:

  • Not create multiple accounts.
  • Not share your account access with others.
  • Notify us immediately of any unauthorized access to your Account.

5. User Responsibilities and Conduct

5.1 Your Responsibility for Privacy

YOU ARE SOLELY RESPONSIBLE FOR YOUR PRIVACY AND THE PRIVACY OF OTHERS.

You acknowledge that:

  • The Service involves location sharing and real-time flight tracking features.
  • Other users may see your approximate location and activity, subject to your privacy settings.
  • You choose what information to share and with whom.
  • You must obtain consent before sharing others' personal information through the Service.
  • You are responsible for reviewing and managing your privacy settings.

5.2 Prohibited Conduct

You agree NOT to:

  • Use the Service for any illegal, harmful, or offensive purposes.
  • Harass, threaten, intimidate, stalk, or harm other users.
  • Post, share, or transmit hate speech, slurs, or content that demeans, threatens, harasses, or incites violence or discrimination against a person or group based on race, ethnicity, national origin, religion, caste, gender, gender identity or expression, sexual orientation, age, disability, serious medical condition, immigration status, or other protected characteristic.
  • Send spam, unsolicited messages, or promotional content.
  • Impersonate any person or entity.
  • Share content that is defamatory, obscene, or violates intellectual property rights.
  • Attempt to hack, reverse engineer, decompile, or disrupt the Service.
  • Create multiple accounts or use automated systems to access the Service.
  • Use the Service to track, monitor, or surveil any person without their consent.
  • Upload, send, or share child sexual abuse material (CSAM), non-consensual intimate imagery, or images depicting graphic violence or self-harm.
  • Upload images of an identifiable person without that person's consent where such consent is required by applicable law.
  • Engage in any conduct that violates local, state, federal, or international laws.

5.3 User-Generated Content

You are solely responsible for all Content you create, share, or transmit through the Service. By submitting Content, you grant Good Egg LLC a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, reproduce, display, and transmit that Content solely for the purpose of operating, providing, and improving the Service. This license ends when you delete the Content or your Account, except where the Content has been shared with other users (in which case their copy persists until they delete it).

Promotional use of public profile information. In addition to the foregoing, you grant Good Egg LLC a worldwide, non-exclusive, royalty-free license to use your public profile information — specifically your username, the names you give your pigeons, your public bio, your pigeon stats and collection (where not hidden in your privacy settings), and your selected pigeon avatar — in marketing and promotional materials for the Service, including social media posts, advertising, press, and our own websites. This promotional license is limited to promotion of the Service itself; we will not sell or sublicense your public profile information to third parties for their own marketing. We may use this content with or without attribution, at our discretion. You may opt out of this promotional use at any time, free of charge, by emailing contact@roostsocial.app; on receiving your request we will stop new promotional uses and make commercially reasonable efforts to remove existing materials we control, although we cannot guarantee removal of materials already re-shared by third parties beyond our control. Deleting your Account also triggers cessation of promotional use and removal of materials still under our control. This promotional license does not extend to your private messages, your photo or media uploads, your friends list, your precise location, or your real name as supplied by your authentication provider — those remain governed by the operating-the-Service license above and the limits described in our Privacy Policy.

5.4 Illegal Content Reports and Notice-and-Action

If you believe Content on the Service is illegal or violates these Terms, you may report it through the in-app reporting flow or by emailing contact@roostsocial.app. We will review reports and take appropriate action, which may include removing the Content, warning the user, or terminating the responsible Account. For users and authorities in the European Union, this email also serves as our single point of contact for purposes of the Digital Services Act (DSA).

6. Location-Based Services

6.1 Location Data Collection

The Service collects and uses your precise GPS location data to:

  • Calculate pigeon flight paths and delivery times between users.
  • Display your approximate location to other users (subject to your privacy settings).
  • Enable location-based features such as message delivery simulation.

Location access is required for core Service functionality. You can control location precision and sharing through the in-app privacy settings. See our Privacy Policy for details on how location data is collected, stored, and shared.

6.2 Location Risks

YOU ACKNOWLEDGE AND ACCEPT THE RISKS OF LOCATION SHARING, INCLUDING:

  • Other users may determine your approximate location based on flight times and paths.
  • Location data may reveal patterns in your movements over time.
  • Technical malfunctions may result in inaccurate or unintended location disclosure.
  • Third parties may attempt to misuse location information.

You use location-based features at your own risk.

7. Messaging and Communications

7.1 Message Storage

Messages sent through the Service are stored in plaintext and are NOT end-to-end encrypted. Data is encrypted at rest and in transit using industry-standard protocols, but messages are readable by authorized systems for the purpose of service delivery and, where required, legal compliance.

7.2 Push Notifications

By using the Service, you consent to receive push notifications related to message delivery, flight status, friend requests, and other Service functionality. You can manage notification preferences through your device settings and in-app notification controls.

7.3 Photo and Media Messages

Photos and other media you send through the Service are stored, secured, and retained on the same terms as text messages described in §7.1. You retain ownership of the photos you send, subject to the operating-the-Service license in §5.3. Before upload, we strip EXIF metadata (including embedded GPS coordinates) so that recipients cannot derive your location or device details from the photo file itself; once a photo is delivered, the recipient may save, screenshot, or re-share it, and we cannot recall or control its further use.

8. In-App Purchases

8.1 Payment Terms

  • All purchases are processed through the applicable app store — the Apple App Store on iOS and the Google Play Store on Android. We are not a party to the payment transaction.
  • Prices are set in the applicable store and may vary by region.
  • All sales are final unless otherwise required by applicable law.
  • Refund requests must be made through the store from which you made the purchase (Apple or Google), not directly to us.
  • Purchases are tied to the store account used to make the purchase (Apple ID or Google Account), not your Roost Account.

8.2 Virtual Items

  • Virtual Items (pigeons, skins, boosts, etc.) have no real-world monetary value.
  • Virtual Items cannot be transferred, sold, traded, or exchanged for real currency.
  • We may modify, rebalance, or discontinue Virtual Items at any time with reasonable notice.
  • Virtual Items may be lost due to Account termination or Service discontinuation.

8.3 Digital Content Delivery (EU/UK Consumers)

If you are a consumer in the European Union or United Kingdom, you expressly consent to the immediate supply of digital content (including Virtual Items) upon purchase and acknowledge that you thereby lose your statutory right to withdraw from the contract once performance has begun, to the extent permitted by applicable law.

8.4 Apple App Store Terms

If you obtained the Service through the Apple App Store, the following additional terms apply:

  • These Terms are between you and Good Egg LLC only, not with Apple. Apple is not responsible for the Service or its content.
  • Your license to use the Service is limited to a non-transferable license to use the Service on Apple-branded devices that you own or control, in accordance with the App Store Usage Rules.
  • Apple has no obligation to provide maintenance or support for the Service.
  • In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
  • Apple is not responsible for addressing any claims relating to the Service, including product liability, consumer protection, or intellectual property claims.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.

8.5 Google Play Store Terms

If you obtained the Service through the Google Play Store, the following additional terms apply:

  • These Terms are between you and Good Egg LLC only, not with Google. Your use of the Service through Google Play is also governed by the Google Play Terms of Service.
  • All in-app purchases on Android are processed by Google Play Billing. We are not a party to that payment transaction.
  • Refund eligibility and processing for Google Play purchases are governed by Google Play's refund policies and are at Google's discretion.
  • Google has no obligation to provide maintenance or support for the Service.
  • In the event of any failure of the Service to conform to any applicable warranty, your remedy through Google Play is as set out in Google Play's terms.

8.6 Refund Disputes for Terminated Accounts

Where an Account is suspended or terminated for violation of these Terms (including the prohibited conduct listed in Section 5.2), we reserve the right to, and intend to, dispute any refund request submitted to Apple or Google for purchases associated with that Account. Final refund decisions rest with the applicable store. Nothing in this section limits your statutory consumer rights where those rights cannot be waived by contract.

9. Limitation of Liability

9.1 General Limitations

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOD EGG LLC SHALL NOT BE LIABLE FOR:

  • Personal harm or safety issues arising from Service use or user interactions.
  • Privacy breaches resulting from your use of location or communication features.
  • Data loss or corruption of messages, media, or Account information.
  • Financial losses from in-app purchases, technical issues, or Account problems.
  • Third-party actions including other users' conduct or external service provider failures.
  • Technical problems including crashes, synchronization failures, or service interruptions.
  • Force majeure events including natural disasters, government actions, or network failures.

9.2 Damages Limitation

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100 USD).

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.4 Mandatory Legal Carveout

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; or (d) any other liability that cannot be excluded or limited under applicable law, including non-waivable consumer rights under the laws of the European Union, United Kingdom, Australia, Canada, or other jurisdictions where you reside.

10. Indemnification

You agree to indemnify, defend, and hold harmless Good Egg LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your Content; or (d) your violation of any third party's rights. This Section does not apply to the extent prohibited by applicable law in your jurisdiction.

11. Account Termination

11.1 Our Right to Terminate

We may suspend or terminate your Account immediately, with or without notice, for:

  • Violation of these Terms.
  • Illegal, harmful, or fraudulent conduct.
  • Technical or security concerns.
  • Extended inactivity (12 months or more).
  • Regulatory reasons — we may withdraw or suspend the Service in any jurisdiction where we cannot lawfully operate, or where continued operation would impose disproportionate compliance burdens.
  • Any reason at our sole discretion, with reasonable notice where practicable.

11.2 Your Right to Terminate

You may delete your Account at any time through the Settings menu. Account deletion is processed within 30 days. You may cancel a pending deletion by signing back in before processing is complete.

11.3 Effect of Termination

Upon termination:

  • Your access to the Service will be revoked.
  • Your Account data will be scheduled for deletion per our Privacy Policy.
  • Virtual Items and purchases will be forfeited.
  • Sections 5.3 (Content License), 9 (Limitation of Liability), 10 (Indemnification), and 13 (Dispute Resolution) survive termination.

Where termination is for violation of these Terms (including any prohibited conduct listed in Section 5.2), no refund will be issued by Roost and we will oppose any refund request submitted to Apple or Google for purchases associated with the terminated Account, as further described in Section 8.6. Where termination is initiated by you or for non-violation reasons (e.g., Service discontinuation, regulatory withdrawal), refund eligibility for any prior purchase is governed by the applicable app store's policy.

12. Intellectual Property

12.1 Our Rights

The Service, including all content, features, functionality, design, code, and branding, is owned by Good Egg LLC and protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute any part of the Service.
  • Use our trademarks, logos, or branding without prior written permission.
  • Reverse engineer, decompile, or attempt to extract source code.
  • Create derivative works based on the Service.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles. This choice of law does not deprive consumers of the protection afforded by mandatory provisions of the law of the country in which they reside.

13.2 Mandatory Arbitration

ANY DISPUTE ARISING FROM THESE TERMS OR THE SERVICE SHALL BE RESOLVED THROUGH BINDING ARBITRATION administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with the arbitration seated in Virginia, except for:

  • Claims eligible for small claims court.
  • Intellectual property disputes.
  • Requests for injunctive or equitable relief.

13.3 Arbitration Opt-Out

You may opt out of the mandatory arbitration provision by sending written notice to contact@roostsocial.app within 30 days of creating your Account. Your notice must include your name, username, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts of Virginia.

13.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in class action lawsuits or class-wide arbitration against us.

13.5 EU/UK Consumer Carveout

If you are a consumer residing in the European Union, European Economic Area, or United Kingdom, the mandatory arbitration provision in Section 13.2 and the class action waiver in Section 13.4 do not apply to the extent they are prohibited by mandatory consumer protection law in your country of residence. In such cases, you retain the right to bring claims in the competent courts of your country of residence under the law of that country, and we may bring claims against you only in the courts of your country of residence. The same carveout applies to consumers in any other jurisdiction where mandatory local law prohibits compelled arbitration or class waivers of consumer claims.

14. Export Controls and Sanctions

You represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any country subject to comprehensive US, UN, EU, or UK sanctions (including, as of the date of these Terms, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, and Kherson regions of Ukraine); and (b) you are not listed on any US or international sanctioned-party or denied-persons list. You agree not to use the Service in violation of any applicable export control, sanctions, or anti-boycott laws.

15. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes through the Service (via in-app notification) or by email. Your continued use of the Service after such notification constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your Account.

16. General Provisions

16.1 Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect.

16.2 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.3 Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, network outages, or acts of terrorism.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Accessibility

We are committed to making the Service reasonably accessible. If you encounter an accessibility barrier or need an accommodation, please contact us at contact@roostsocial.app.

16.6 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms you agree to in connection with specific features, constitute the entire agreement between you and Good Egg LLC regarding the Service.

17. Contact Information

For questions about these Terms, contact us at:

Email: contact@roostsocial.app

A postal address is available upon request.

18. Version History

Previous versions of these Terms of Use are published here for reference. The version effective today is the one above; archived versions are clearly labeled as superseded.

BY USING THE ROOST SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.