Roost help and support

Need help with Roost? This page has everything you need to get in touch, find answers to common questions, report a problem, or delete your account. For questions about how Roost works, see the Roost FAQ. We typically respond within 2 to 3 business days.

Contact us

For general support, account questions, bug reports, or feedback:

Email: contact@roostsocial.app

For privacy-specific inquiries, data access or deletion requests, or to exercise your rights under GDPR, CCPA/CPRA, or other privacy laws:

Email: privacy@roostsocial.app

We respond to support requests within 2 to 3 business days and to privacy requests within 30 days (or sooner where required by law).

Common questions

How do I sign up for Roost?

Download Roost (listed as Roost Social) from the App Store or Google Play, open the app, and sign in with Apple or Google. You'll be asked for your birthday (Roost is for ages 13 and up, and users aged 13 to 15 confirm that a parent or guardian has given permission), then pick a username and choose your avatar pigeon. That's it. No password to remember.

How do I send a message?

Open a chat with a friend, write your message and pick a courier. Roost shows the trip time before you send, and your courier flies from your location to theirs in real time. How long it takes depends on the distance and the courier. Your friend gets a notification when it lands.

How do I add friends?

Open the Flock tab, search for your friend's username and send a request. Once they accept, you can message each other. You can also block or remove friends there.

Why aren't my notifications working?

Make sure notifications are turned on for Roost in your phone's settings (on iPhone, Settings → Notifications → Roost; on Android, Settings → Apps → Roost → Notifications), and check the in-app preferences under Settings → Notifications. If you still don't get arrival notifications, try signing out and back in to refresh your push token.

Why does Roost need my location?

Roost uses your GPS location to calculate flight paths and delivery times. Without location access, messages can't be delivered. Friends see only your city unless you make them a Close Friend and turn on Allow precise location with Close Friends, under Settings → Location Privacy. Pen pals only ever see your city area. You can also turn off Show flights to friends to keep your flights off their maps. See the Privacy Policy for full details.

How do in-app purchases and refunds work?

Purchases are processed by the App Store on iPhone and by Google Play on Android, and each store sets its own prices and currencies. Refunds are requested from the store you paid through; we can't issue refunds on their behalf. On iPhone, go to reportaproblem.apple.com. On Android, follow Google Play's refund steps. See Terms of Use §8 for full payment terms.

The app crashes or won't load. What should I do?

Try these steps in order: (1) force-quit and reopen Roost; (2) check for an app update in the App Store or Google Play; (3) restart your device; (4) reinstall Roost (your account and data are stored in the cloud and will restore on sign-in). If the problem persists, email contact@roostsocial.app with your device model, its iOS or Android version, and a description of what you were doing when it crashed.

How do I report a user or inappropriate content?

Open the menu on the person's profile, the message or the conversation, choose Report, pick a reason and submit. Reports are reviewed and actioned. We may remove content, warn the user, or terminate the responsible account. You can also block any user from their profile to prevent further contact. See the next section for reporting by email.

Report abuse, illegal content or safety issues

If you encounter content or conduct that is illegal, harmful, or violates our Terms of Use, report it:

If you or someone else is in immediate danger, contact local emergency services (e.g., 911 in the US, 112 in the EU) before contacting us.

For users and authorities in the European Union, contact@roostsocial.app also serves as our single point of contact under the Digital Services Act (DSA) for notices and orders.

Delete your account

You can delete your Roost account at any time. Deletion removes your profile, messages you've sent that haven't yet been delivered to another user, your bird collection, and most associated data. You can also see our Delete Account page for the same instructions in one place.

In the app (recommended)

  1. Open Roost and go to Settings.
  2. Scroll to Account and tap Delete Account.
  3. Confirm the deletion when prompted.

Your account is scheduled for deletion immediately. Most data is removed within 30 days. You can cancel a pending deletion by signing back in before processing completes.

By email

If you can't access the app, email privacy@roostsocial.app from the email address on your account and request deletion. We may ask you to confirm your identity before processing the request. We'll complete deletion within 30 days (or sooner where required by law).

What happens to your data

See Privacy Policy §5.2 for full details on what is deleted and what (if anything) is retained for legal or compliance reasons. In short:

  • Most personal data is deleted within 30 days.
  • Data may persist in encrypted backups for up to 90 days.
  • Purchase and consent records are retained for 7 years for legal/tax compliance.
  • Messages you've already delivered to other users remain in their conversations until they delete them.

For the full legal terms that govern your use of Roost, see:

Questions about how Roost works?

Read the Roost FAQ